Welcome to our mobile application and / or our website. This document is an electronic proof in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of www.eyeline.co.in website and “Eyeline” applications for mobile and handheld devices.

Please examine these terms and conditions carefully before utilizing our recharge and utility bill payment services, as they contain important information about your rights and obligations. If you do not agree with the Terms of Use, please do not access and use this Website / Application (as hereinafter defined) or our Service through all other means.

• By registering or making a transaction with us, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
• Eyeline operates a technology-based electronic platform called ‘Eyeline’ which seeks to provide instant mobile recharges, DTH recharges, and utility bill payment services to registered retailers, distributors, and individual customers.
• All transactions are processed in real-time. A successful transaction depends on the availability and responsiveness of the telecom operators and utility service providers. Each successful recharge will be followed up with an instant status update, receipt, or transaction ID in the application.
• Eyeline enables the processing of prepaid mobile recharges, postpaid bill payments, DTH subscription renewals, and utility payments (electricity, gas, water, insurance) across India through our mobile applications and website. The service is designed to offer a convenient, unified portal for retail business partners and consumers.
• The company reserves the right to suspend or block any agent/user account or transaction unilaterally owing to suspected security breaches, fraudulent wallet loading, or compliance issues. The company is not liable for any business loss, material or otherwise, caused to the customer by such actions.

• The company is not liable for recharges made to incorrect mobile numbers, DTH accounts, or billing numbers provided by the user. It is the user's sole responsibility to verify all details before submitting any payment request.
• ‘Eyeline’ aims at bringing telecom operators, utility boards, and retail merchants on a common platform to facilitate seamless micro-payments and instant commissions.
• Users can add money to their secure Eyeline Wallet using UPI, Debit Cards, Credit Cards, Net Banking, or other online payment options. Eyeline acts as an intermediary to process these transactions securely.
• Towards the end of a transaction, users are charged the exact bill amount or recharge pack value. Any convenience fees or payment gateway surcharges, if applicable, will be clearly indicated on the payment screen.
• Where the customer opts to pay for services through online modes, Eyeline remits the transaction value directly to the respective telecom operator or utility provider.
• In return for using the Eyeline platform, retailers are rewarded with commissions/cashback. Eyeline remits any applicable taxes to the credit of the government and files periodic returns as prescribed under the GST law.
• Indicative commission rates are subject to modification based on operator revisions, package upgrades, and commercial agreements. All rates are shown in the respective agent portal dashboards.

USE OF SERVICE, APPLICATION AND WEBSITE:

The Application and the Website allow you to send recharge requests to telecom operators and utility bill payments to service providers. To complete transactions, you must maintain a sufficient balance in your Eyeline Wallet or use an integrated online payment gateway. Eyeline has sole and complete discretion to accept or reject any registration request or block accounts violating security guidelines. The provision of the services is subject to operators' network availability. Eyeline itself does not control the telecom networks or service uptime. Eyeline acts as an intermediary facilitating payment routing and reconciliation. Eyeline disclaims all liability in respect of operator downtime, network lags, or server latency.

REGISTRATION: To use the Services, you must register by providing your name, business name (optional), contact number, email address, and verify the same via OTP. Please see our Privacy Policy to understand how your personal information is stored and used.

USER ELIGIBILITY AND AGREEMENT: User means any individual or business entity/organization that legally operates in India and uses the Services provided by Eyeline. Our Services are available only to those individuals or entities who can execute legally binding contracts. Users must be at least 18 years of age. Eyeline advises its Users that they must follow and abide by all local laws and telecom regulations. Eyeline may, in its sole discretion, refuse service to anyone at any time.

PAYMENT & WALLET REFUNDS: Transaction statuses are updated immediately upon completion. If a recharge transaction fails, the deducted amount is automatically refunded to the user's Eyeline Wallet within minutes. The usage of the Eyeline Wallet is subject to strict verification. Any payment-related issues, except when such issues are due to an error in the Eyeline system, shall be resolved between the user and our third-party payment gateway partners. Eyeline is not responsible for unauthorized wallet usage due to password/PIN sharing.

REPRESENTATIONS AND WARRANTIES: You warrant that the information you provide to Eyeline is accurate and complete. Eyeline recharge services are intended for legal personal or retail commercial use. You are solely responsible for ensuring your business operates within legal and tax compliance frameworks. If your device or system is incompatible, Eyeline reserves the right to stop or suspend access. You confirm that all transaction inputs, including operator selection and subscriber details, are fully verified prior to clicking pay. Neither Eyeline nor the operators shall be responsible for customer errors.

LIMITATION OF LIABILITY: Eyeline shall not be liable for any damages resulting from operator network downtime, internet connection drops, gateway failure, or incorrect data entry. The quality and uptime of the recharge network depend on the respective telecom/utility operators. Eyeline does not guarantee uninterrupted access or error-free operations. We take all reasonable steps to prevent fraud and ensure data security, but shall not be held liable in the event of unauthorized third-party access beyond applicable law.

INTELLECTUAL PROPERTY RIGHTS: Eyeline is the sole owner and licensee of all the rights to the Website/Application and its content (layout, design, texts, and graphics). All title, ownership, and intellectual property rights remain with Eyeline. Systematic extraction of Eyeline content to create database compilations without written permission is prohibited.

USER ACCOUNTS AND COMMISSIONS: User accounts containing verified mobile numbers and email IDs are owned by Eyeline. Promotional cashback and agent commissions can be adjusted or revoked in cases of suspicious activity, multiple registration abuses, or fraudulent transactions. Failure to establish a unique identity via KYC verification will lead to account suspension. Eyeline reserves full discretion to manage merchant accounts.

For any other queries on Eyeline services and operations, please contact us at:

info@eyeline.co.in

LINKS TO THIRD PARTY SITES: Links to third-party operator portals or payment websites are provided as a convenience, and Eyeline has no control over their content or resources.

TERMINATION: We reserve the right to terminate your account or access immediately, without prior notice, if: (i) you violate these Terms of Use; (ii) you provide false information; (iii) we detect security issues or suspicious transaction volumes; (iv) requested by law enforcement agencies; (v) operator agreements terminate. Upon termination, wallet balance settlements will be handled according to standard compliance guidelines.

COMMISSION & WALLET PROTECTION: We offer a secure wallet protection system that logs all credit/debit transactions. Retailers can check detailed ledger statements inside the app. Surcharges and discounts are automatically calculated according to operator-specific rates. Agents must keep their PIN secure at all times. Eyeline will not be responsible for any losses arising from shared transaction PINs.

INDEMNITY: The User shall defend, indemnify, and hold Eyeline, its officers, directors, and partners harmless from and against any claims, losses, damages, liabilities, and expenses arising out of: violation of these Terms of Use, operator guidelines, tax non-compliance, or misuse of the payment system.

MISCELLANEOUS: The information contained in this portal is for general transaction purposes. While we endeavor to keep operator codes and packs updated, we make no representations or warranties about the completeness or accuracy of third-party operator data. The Terms of Use and Privacy Policy constitute the entire agreement between the user and Eyeline.

JURISDICTION: The courts of Kolkata, India shall have the sole and exclusive jurisdiction in respect of any disputes or matters arising from the use of Eyeline services.